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FAQS

Payment
1. What are supported payment methods for Trade Assurance orders? 
2. Why cannot I pay for my Trade Assurance order?

Production Monitoring & Inspection Services
1. What is Alibaba.com Production Monitoring Service? 
2. What aspects are covered during an inspection?

Logistics
1. When will the supplier ship my order? 
2. When will I receive the products for my Trade Assurance order?

After-sales service
1. When and where can I open a dispute for my Trade Assurance order? 
2. How long does it take for me to receive the refund for Trade Assurance order?

 

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